Hi, I’m Annalisa Williams and I LOVE technical writing.
I’m passionate about showing how excellent writing can drive business growth and success.
I believe great documentation increases software adoption, reduces customer support workloads, creates faster development times, and improves interdepartmental communication. I take a lot of pride in my work. My skills span developer documentation, UX copywriting, product documentation, and help center web development and design.
My Portfolio
My Professional Experience
Technical Writer | META September 2022 – Present
Developer documentation specialist hired by Meta to work on the newly-acquired Kustomer subsidiary’s developer documentation. Responsible for product documentation site maintenance. Product documentation focus on in-product app integrations, product automation systems, and platform core features.
- Established API documentation workflow and trained technical writing team on writing and tools for working on API documentation; developed team roadmap for updating API documentation.
- Created an API documentation style guide to bring consistency across multiple teams for both developers and writers contributing to API documentation.
- Wrote transition guidance article for customers migrating to a new feature that is open-ended in customization options.
- Received 100+ views between two articles for new customers or existing customers within first week of beta release enabling a quick onboarding multiple beta access users.
- Articles are planned to be used as a guide for self-implementing customers who will not have access to higher levels of support assistance due to ease of setup by following documentation.
- Updated product documentation site HTML/CSS to match with branding guidelines of the product for a seamless customer experience.
- Provided UX copy guidance to UX designers on three separate teams and consulted with designers on copy for “Getting Started” wizards for complex features in the product.
- Collaborated with learning experience manager to identify learning team needs and connect them with resources from documentation to repurpose and/or reference for internal employee trainings.
Technical Writer | BRAINSTORM, INC September 2021 – August 2022
Hired to create all-new documentation site for an in-development product and set standards for documentation for the organization as the first and sole technical writer for BrainStorm, Inc.
- Collaborated with CTO and developers to identify top priority endpoints needed for launching new product and reviewed APIs to ensure standards were followed.
- Created all-new documentation site with content for four unique customer and/or user personas.
- Improved usability of the product by providing UX copywriting; edited copy throughout product ensuring a professional experience.
- Developed customer onboarding process with Implementation and Customer Support Managers and wrote “Getting Started” product guide to accompany the technical set-up processes.
Technical Writer | GOLDPOINT SYSTEMS June 2019 – September 2021
Contributed documentation and release notes for software products used by financial institutions. Drove process efficiency and handled special projects within the documentation team.
- Improved client access to API documentation and team processes for updating the documentation.
- Designed and wrote content for the concept site side of API documentation.
- Updated SwaggerUI documentation by writing/editing code comments in C# (used Azure DevOps and VisualStudio Code).
- Designed new home page for all-new Help Center and held primary responsibility for ongoing design changes in CSS for overall documentation site.
- Developed VB script saving countless hours of labor in formatting documentation.
- Ranked consistently in the top two most popular blog posts (most views, lowest bounce rate) out of team of 4-5 writers every month.